Refunds and Returns

Contact Us First

If there is a problem with your order, email hello@thearomapixies.co.uk with your order number, the email used at checkout, and a short description of the issue.

Cancellations Before Dispatch

If your physical order has not yet been dispatched, contact us as soon as possible. If we can cancel before dispatch, we will arrange a refund to the original payment method.

Physical Product Returns

If you change your mind about a physical product, you must contact us within 14 days of receiving your order. You then have a further 14 days to return the item after telling us you want to cancel or return it.

Because bath and body products are hygiene-sensitive, returned items must be unused, unopened, in their original packaging, and suitable for resale, unless the item is faulty, damaged or not as described.

Please contact us before returning anything. We may be unable to accept returns that are sent back without contacting us first.

Unless the item is faulty, damaged or not as described, you are responsible for the cost of return postage. We recommend using a tracked service and keeping proof of postage.

Damaged, Wrong or Faulty Items

If your order arrives damaged, incorrect or faulty, contact us as soon as possible with photos of the item and packaging where relevant. We will review the issue and offer a suitable remedy, such as replacement, refund or another reasonable solution.

Digital Products

Digital products are normally non-refundable once the download link has been sent, unless the file is faulty, not as described, or a refund is required by law.

For digital products that require an assessment/CPSR check and manual email delivery, we may be able to cancel and refund before the completed files have been emailed to you. Once the email with the files attached has been sent, the digital product is normally non-refundable unless the file is faulty, not as described, or a refund is required by law.

If you have trouble downloading or opening a file, contact us and we will help.

Assessment/CPSR-Check Products

If a product requires you to send the front page of your assessment/CPSR and you do not provide it, we may be unable to complete that item. Contact us if you ordered by mistake or cannot provide the required information.

Refund Timing

Approved refunds are normally sent back to the original payment method. Payment providers and banks may take additional time to process the refund after it has been issued.

Your Rights

Nothing in this policy affects your statutory rights.