Privacy Policy

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Who We Are

The Aroma Pixies is operated by Richard Crowhurst trading as The Aroma Pixies.

Postal address: 130 Northgate Street, Great Yarmouth, NR30 1BP, United Kingdom.

ICO registration number: ZC196235.

What Information We Collect

When you order from us, contact us, sign up to our newsletter, or use the website, we may collect information such as your name, email address, delivery address, phone number, order details, payment status, support messages, digital download activity, and newsletter preferences.

For assessment/CPSR-check products, you may also send us assessment information so we can check that you own the relevant assessment before completing that part of your order.

How We Use Information

We use information to process orders, take payment, deliver physical items, provide digital downloads, complete assessment/CPSR checks, respond to messages, manage newsletter signups, maintain records, prevent fraud, keep the website secure, and meet legal, tax and accounting obligations.

Payment Data

Payments are processed by Stripe. We do not store full card details. Stripe may process payment, billing and fraud-prevention data under its own terms and privacy information.

Cookies and Browser Storage

The shop uses essential cookies or session storage for basket and checkout functions. These are needed to provide the service requested by you.

We also offer optional basic first-party site analytics. These help us understand which pages and products are being used and improve the website. Analytics only runs if you choose to allow it. If you choose no thanks, the analytics ID cookie is not used.

We do not use this first-party analytics data for advertising pixels or third-party behavioural tracking. If advertising pixels or optional third-party tracking tools are added in future, we will review whether separate cookie controls are needed before those tools are enabled.

Legal Basis

We process personal data to provide the order contract, respond to requests, manage legitimate business interests, protect the website, and meet legal obligations.

Where Data Is Stored

The website is hosted using a UK hosting provider. Some third-party services, including Stripe, email providers and website infrastructure providers, may process data under their own infrastructure and safeguards.

Sharing Information

We do not sell customer data. We may share data with service providers needed to operate the shop, including hosting, email, payment, delivery and professional service providers, or where required by law.

Retention

We keep order and customer records for as long as needed for customer service, legal, tax, accounting, dispute and security reasons. Newsletter subscribers can unsubscribe at any time.

Your Rights

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to processing of your personal data, and to complain to the Information Commissioner's Office.

Contact

Email hello@thearomapixies.co.uk for privacy questions.